? Join this channel to get access to perks: https://www.youtube.com/channel/UC-b3c7kxa5vU-bnmaROgvog/join
In this episode, I sit down with Maria Ross, a speaker, author, and empathy advocate who helps leaders and brands achieve radical success through emotional intelligence.
From working in brand strategy to writing The Empathy Edge and The Empathy Dilemma, Maria has dedicated her career to showing how empathy isn’t just a soft skill—it’s a business superpower that drives performance, innovation, and customer loyalty.
What You'll Learn:
✅ Why empathy is the missing key to stronger leadership & branding
✅ How top businesses use empathy to boost engagement & revenue
✅ The difference between cognitive & emotional empathy (and why it matters)
✅ How leaders can balance high performance with emotional intelligence
✅ The biggest empathy mistakes that hold businesses back
In This Episode:
(00:00) - Introduction
(02:16) - What empathy is (and what it’s not)
(06:18) - The ROI of empathy in business
(12:52) - How brands build trust & loyalty through empathy
(18:35) - The hidden dangers of "weaponized empathy"
(24:15) - How empathy improves leadership & team performance
(32:02) - Balancing empathy with setting boundaries
(39:00) - The power of listening & curiosity in business
(46:22) - The biggest myths about empathy in leadership
(54:10) - How to apply empathy without burnout
(1:05:30) - Why every leader needs an "Empathy Strategy"
(1:20:15) - How to make empathy your competitive advantage
What Maria Ross Does & How She Does It:
Maria helps businesses, teams, and creatives harness empathy for real-world success. Through her Empathy Edge Framework, she teaches leaders how to build trust, drive innovation, strengthen collaboration, and set boundaries—all while leading with compassion.
By blending science, storytelling, and strategy, she proves that empathy is a powerful tool for growth without compromising performance.
? Connect with Maria Ross:
Maria's book website: https://theempathydilemma.com/
Maria's LinkedIn: https://www.linkedin.com/in/mariajross
Maria's Instagram: https://www.instagram.com/redslicemaria
? Connect with Chris:
https://www.instagram.com/thechrisdo
https://www.linkedin.com/in/thechrisdo/
https://thefutur.com/
https://x.com/theChrisDo
#EmpathyInBusiness #EmotionalIntelligence #LeadershipDevelopment #MariaRoss #BrandStrategy #DigitalMarketing #Entrepreneurship #TeamCulture #BusinessSuccess #CreativeLeadership #CustomerLoyalty #WorkplaceInnovation #CompanyGrowth #Storytelling #BusinessGrowth #MarketingStrategy #SocialImpact #PersonalDevelopment #CorporateCulture #AuthenticLeadership
? Get access to resources for FREE here: https://www.thefutur.com/learn
? Futur Accelerator
The step-by-step blueprint and coaching program designed to get your creative business off the ground:
https://thefutur.com/accelerator
? Futur Pro
The professional creative community designed to grow your personal brand, your business, and your network:
https://thefutur.com/pro
✍️ Other Courses, Templates, and Tools:
https://thefutur.com/shop
? The Futur Podcast:
https://thefutur.com/podcast
Recommended books, tools, music, resources, typefaces & more:
https://thefutur.com/recommendations
We love getting your letters. Send them here:
The Futur c/o Chris Do
556 S. Fair Oaks Ave. #34
Pasadena CA 91105
*By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
--
Host: Chris Do (Bald Asian Guy Talks About Business)
Produced and Edited by Rich Cardona at UNFLTR
Empathy in business, emotional intelligence, leadership development, brand strategy, business storytelling, customer experience, team collaboration, corporate culture, workplace innovation, authentic leadership, marketing strategy, personal development, trust building, business growth, social impact, digital marketing, organizational success, influence building, communication skills, leadership coaching, company culture, employee engagement, high-performance teams, business relationships, problem-solving, decision-making, leadership mindset, people management, conflict resolution, executive coaching, professional growth, strategic leadership, resilience in business, business transformation, leadership frameworks, human-centered design, innovation strategy, team dynamics, leadership communication, performance management, mindful leadership, brand loyalty, thought leadership, networking strategies, effective leadership, creative leadership, work-life balance, negotiation skills, leadership influence, ethical leadership.