Building a Business That Delivers Five-Star Service // TRAIN BRAIN

Building a Business That Delivers Five-Star Service

Four Seasons president and CEO Alejandro Reynal joined HBR editor at large Adi Ignatius to explain the three leadership practices behind Four Seasons' legendary customer service: hire for attitude, train for skill, and build a culture where people are empowered to deliver authentic, unscripted care.
HBR Executive subscribers can watch the full video here: https://s.hbr.org/4gKJeD9

Harvard Business Review

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