Sierra Co-Founder Says Autonomous AI Agents Are Already Handling Customer Service
Sierra co-founder Clay Bavor says some companies are moving beyond AI tools that simply assist workers — and are going straight to autonomous agents.
Bavor told CNBC’s Arjun Kharpal that AI agents can help fully resolve up to 80% of incoming customer inquiries in some cases, from mortgage questions to troubleshooting products.
He says the payoff is not just financial: customers benefit from not having to wait on hold or repeat information after being transferred.
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Bavor told CNBC’s Arjun Kharpal that AI agents can help fully resolve up to 80% of incoming customer inquiries in some cases, from mortgage questions to troubleshooting products.
He says the payoff is not just financial: customers benefit from not having to wait on hold or repeat information after being transferred.
Subscribe to “The Tech Download” wherever you get your podcasts.
#CNBC #CNBCPodcast #TheTechDownload
-----
Subscribe: @cnbci
CNBC International Live: @cnbcinternationalive
LinkedIn: https://www.linkedin.com/showcase/cnbc/
TikTok: https://www.tiktok.com/@cnbc
Facebook: https://www.facebook.com/cnbc
Instagram: https://www.instagram.com/cnbc
Threads: https://www.threads.net/@cnbc
X: https://twitter.com/CNBC
Telegram: https://t.me/cnbc
CNBC International
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